Withdrawal form

Please complete the fields below and then click on ‘Confirm cancellation’ to cancel your contract.

Order number (optional)

Email *

Email (repeat) *

First name (optional)

Last name (optional)

I want to select the items to cancel manually. (optional)

You will receive an email confirming receipt of your withdrawal request. In the email, you will find a link that allows you to select the items you wish to return.

Confirm withdrawal

Cancellation Policy

for consumers

Cancellation Policy

Under Section 13 of the German Civil Code (BGB), a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. If you are acting as a consumer, the following right of withdrawal applies to you:

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.

To exercise your right of withdrawal, you must inform us (Breitsamer & Ulrich GmbH & Co. KG, Berger-Kreuz-Str. 28, D-81735 Munich, Tel: + 49 89 45 05 62-0, Email: info@breitsamer.de) by means of a clear statement of your decision to withdraw from this contract. You may use the withdrawal form provided above for this purpose. Alternatively, you may also contact us by post or email.

To comply with the withdrawal period, it is sufficient for you to send notification of your intention to exercise your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will make this refund using the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is deemed to have been met if you post the goods before the end of the fourteen-day period.

You are responsible for the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics and functioning.

Exclusion of the right of withdrawal

In accordance with Section 312g(2) of the German Civil Code (BGB), the right of withdrawal does not apply to contracts

• for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs,

• for the supply of goods which are liable to deteriorate rapidly or whose use-by date would be exceeded rapidly,

• for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery.